Have a question?
Here's your answer! What are my shipping options? TOP
Your order will be shipped via USPS 1st Class or Priority mail, depending on the weight. We have found this to be the most economical method of shipping. Our shipping times are estimates based on our past experience with USPS.
Please allow at least two to five days, or possibly a little more, for domestic shipping. (This does not include the time it may take to make and process your order.) Your credit card will be charged the day your order is shipped or delivered. Do you take international orders? TOP
Of course we do! Before placing your order, contact us through our "Contact Us" link on the left side of this website just to let us know that you would like to place an order for international shipment. Let us know where your order will be mailed, and we will let you know what the shipping cost will be before you make your purchase. Please understand that it will take extra time for your international order to arrive. How long will it take for me to receive my order? TOP
Items that are in stock are usually shipped within 1-2 business days. If the item you order is not finished, but we do have the fabric available, it will usually ship within 7 days. If we anticipate a delay in your order, or if the item you order is no longer in stock, we will contact you as soon as possible.
Please allow at least an additional 2-5 business days for shipping in addition to the time it takes for us to process and send your order from our company. Do I qualify for "local delivery?" TOP
We provide free local delivery to PPC, the Fullerton Market, and possibly other locations. If you feel you might qualify for local delivery, just contact us through the "Contact Us" page and ask if you qualify. If we reply and approve local delivery for you, then just select that option at checkout! Can I have my order sent to a different address than my own? TOP
Sure! Just write the address where you want your order to be sent in the "Shipping Address" area. Please specify if your order is a gift, and we will not enclose the invoice with the order; we will send the invoice to the billing address. What is your return policy? TOP
We want you to be completely satisfied with the products you order. If you are unhappy with your order, you may return any unused merchandise to us within 30 days of the day we shipped it to you. Please, only return items that are new and in the same condition as they were when we sent them to you. You will be refunded the purchase price of the item only. We will not refund shipping costs. Defective products can be exchanged. If you ordered a head wrap that does not fit, we will be happy to exchange it for the correct size. We will not refund return-shipping costs, but we will ship a new head wrap without charging you for shipping again. What forms of payment do you accept? TOP
We accept Mastercard, Visa, Discover, and American Express through our online shopping cart system. If you prefer, you may also pay using your Paypal account.
Some people prefer to pay by check or money order through the mail, and that's fine, too. If you prefer not to pay online by credit card, just send a check or money order for the full amount of your order to:
Cuddles from Home
P.O. Box 1923
Duarte, CA 91009-4923
Please be sure to include a copy of your order with your payment. (You can either just print it out and send it in, or you can hand-write it on a piece of paper. If you hand-write it, please include your name, address, phone number, and specifics of your order.) We will process your order once we have received your check or money order.
What is your privacy policy? TOP
Your privacy is extremely important to us. We will not sell, rent, or give-away your personal information to anyone else, ever. We will only contact you through the contact information you give us if we have a question about your order.
Your information is safe with our secure server checkout. You will know it is a secure server by the https in the URL and the "lock" icon at the bottom right of your screen. |
